Skip to main content
  • Select Language
    • Afrikaans
    • Albanian
    • Arabic
    • Armenian
    • Azerbaijani
    • Basque
    • Belarusian
    • Bengali
    • Bulgarian
    • Catalan
    • Chinese (Simplified)
    • Chinese (Traditional)
    • Croatian
    • Czech
    • Danish
    • Dutch
    • Esperanto
    • Estonian
    • Filipino
    • Finnish
    • French
    • Galician
    • Georgian
    • German
    • Greek
    • Gujarati
    • Haitian Creole
    • Hebrew
    • Hindi
    • Hungarian
    • Icelandic
    • Indonesian
    • Irish
    • Italian
    • Japanese
    • Kannada
    • Korean
    • Lao
    • Latin
    • Latvian
    • Lithuanian
    • Macedonian
    • Malay
    • Maltese
    • Norwegian
    • Persian
    • Polish
    • Portuguese
    • Romanian
    • Russian
    • Serbian
    • Slovak
    • Slovenian
    • Spanish
    • Swahili
    • Swedish
    • Tamil
    • Telugu
    • Thai
    • Turkish
    • Ukrainian
    • Urdu
    • Vietnamese
    • Welsh
    • Yiddish
  • 01274 643576
  • RSS
  • Font Size
    • Increase Font Size
    • Decrease Font Size
    • Reset Font Size
Moorside Surgery
Search
Show Main Menu
  • Home
  • Doctors & Staff
  • Surgery Times
  • Clinics
  • Practice News
  • Contact Us
  • COVID 19 Vaccination
    • Vaccination
    • Vaccination Certifications
    • COVID 19 Scams
    • Vaccination Site
    • Patient Leaflets
    • Covid Support and Advice in our District
    • Priority Groups
    • Oxford AstraZeneca vaccine
Show Side Menu
To view, print or save our practice booklet, click here
Vaccination Schedule
  • Comments and Suggestions Form
  • Travel Vaccinations

Key Information

  • Appointments
  • Appointments - Extended Access
  • Care Quality Commission
  • Carers
  • Complaints
  • Coronavirus
  • Diabetes and Weight Management
  • Domestic Abuse
  • Ear Syringing
  • Expecting A Baby
  • Friends & Family Test
  • GP Net Earnings
  • GDPR and your data
  • Help Us To Help You
  • Home Visits
  • National data Opt Out
  • New Patient Registration
  • Online Access to Records
  • Out Of Hours
  • PALS
  • Patients Rights
  • Patient Participation Group
  • Practice Policies
  • Practice Survey Reports
  • Prescriptions
  • Test Results
  • Useful Numbers
  • Well Together service
  • Zero Tolerance
Call 111 - When it is less urgent than 999
  • Live Well
  • Common Health Questions
  • Conditions A to Z
BBC Health News
  • Multi-cancer blood test shows real promise in NHS study02 Jun 2023 00:08The Galleri test revealed the correct site of a tumour 85% of the time in a study with 5,000 patients.
  • Doctors failed to spot cancer 'red flags' - report05 Jun 2023 07:31Charlie Puplett first went to her GP with common signs of colon cancer, but was not diagnosed for a year.
  • Sudan conflict: Caesarean by phone light - giving birth in a warzone04 Jun 2023 00:04Women in Sudan's few remaining maternity wards are having babies to the sound of gunfire.
  • Manchester baby death investigated over 'possible manslaughter'05 Jun 2023 12:26"Possible gross negligence manslaughter" is being investigated after a baby died, police say.
  • NHS backs new wafer to prevent migraines31 May 2023 14:34Rimegepant will be available only to adults who have tried at least three other preventative drugs.
  • Breast cancer: Woman's reconstruction delayed three times02 Jun 2023 06:08Women say they are facing "soul-destroying" waits for reconstructive surgery after breast cancer.

PALS

PALS (Patient Advice and Liaison Service)

Pals Patient Advice and Liaison Service

The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.

What does PALS do?

In particular, PALS will:

  • Provide you with information about the NHS and help you with any other health-related enquiry
  • Help resolve concerns or problems when you are using the NHS
  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
  • Provide you with information and help introduce you to agencies and support groups outside the NHS
  • Inform you about how you can get more involved in your own healthcare and the NHS locally
  • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
  • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

Find out more

If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve, CLICK HERE.

Share

  • Print
  • Facebook
  • Twitter
Travel
Insurance
Local Services
Macmillan
Cancer Support
Your Service
Here
Motability

Site

  • Home
  • Doctors & Staff
  • Surgery Times
  • Clinics
  • Practice News
  • Contact Us
  • COVID 19 Vaccination

About

  • Sitemap
  • Sign In
  • Disclaimer
  • Website Privacy
  • Website Accessibility
  • Cookies
  • Content Attribution
  • Back To Top

Contact

Moorside Surgery

370 Dudley Hill Road, Bradford , BD2 3AA

  • 01274 643576
© Neighbourhood Direct Ltd  2023
Website supplied by Oldroyd Publishing Group

Loading...

Travel
Insurance
Local Services
Macmillan
Cancer Support
Your Service
Here
Motability