Important Information About Cancelling an Appointment
If you need to cancel/change an appointment please call 01274 643576. This will enable our reception team to cancel/change the appointment with enough time to offer it to other patients. It will also provide you with the ability to re-book the appointment.
You can also book an appointment online using SystmOnline: https://systmonline.tpp-uk.com/. You do need to request an account first.
Please do use our NHS email to Cancel appointments as this isn’t linked to the booking system.
Book Appointment
To book an appointment please call 01274 643576 on the day you would like to see/speak to a GP from 8.00am and hold the line as all appointments are released daily at this time.
If they don’t hold the line you will lose their space in the queue. You can also come into the surgery at 8.00am when the doors open and book an appointment on the same day.
If the appointments are all gone and you feel that your issue is urgent then the receptionist will book an appointment for you with the on-call GP who will assess your issue and then get a member of the reception team to contact you back with an answer.
Please note you cannot book an appointment now via online access, you will need to call the surgery as above.
Consultation Times
View the Doctors consultation times.
Extended Access
Information on the extended access appointments.
Online Services
SystmOnline
You can use our online system - SystmOnline to:
- Cancel appointments
- Request repeat prescriptions
- Access your medical record.
To request an account please complete the request form (DOCX, 20KB) and hand it into reception. Once you have your accounts details login via: https://systmonline.tpp-uk.com/
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
If you need help when we are closed
- Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
- Out of hours information
- If it’s a life-threatening emergency call 999.
Telephone Advice
We can often help you on the telephone to save you having to come to the surgery. This can be offered for blood tests, x-ray results, medication advice and some sick notes. Telephone appointments are available most days - please call reception to arrange. A doctor will ring you on an agreed date, at an approximate time.
Text message reminder service
We are now offer a text message reminder service to keep you up to date with your latest appointments. We will send messages to the mobile phone number that you provided for us to contact you.
If you do not wish to receive messages please contact the Surgery.
Home Visits
If you need a home visit please contact the reception team as soon as possible to arrange this. Our GPs try to their visits between 12.30pm and 2.30pm. Please when possible can you ensure you have made your request before 11.30am so it can be passed through to the GPs for triaging before they arrange the visit.
We understand in some cases this may not always be possible in which case please discuss this with our reception team who will then have to speak to a GP.